Are the roses real?

Yes, the rose are 100% naturally grown luxury roses. They are cultivated and grown in the rich, volcanic soils of Ecuador. We source the best flowers available for our products.

Do they really last that long?

Yes! Our roses can last up to three years if a few simple rules are followed:

No touching

No direct sunlight

No water

How do they last so long?

The roses are harvested and then processed in an all-natural, glycerin-based formula that preserves the natural beauty and form of the rose.

Does my By Angeloff preserved rose need water?

No, your By Angeloff preserved rose doesn’t need any water or humidity to keep its shine and beauty. Avoid humid enviroments.

What happens if my By Angeloff preserved rose is exposed to direct sunlight ?

Direct sunlight will cause the color on your preserved rose to fade. DO NOT expose it directly to sunlight.

What about keeping my By Angeloff preserved rose near an artifical light source? Will my preserved rose take any damage from this?

As with most plants, keeping your preserved rose too near an artifical light source can cause damage to the rose. The heat of the light can cause the dye to melt and the petals to burn. Make sure you do not keep your preserved rose too near hot light sources.

Does my By Angeloff preserved rose contain any toxic products ?

Our roses are manufactured with the highest enviromental standards. We believe in our compromise with our plantet and as such we only use high quality products in our process. By Angeloff roses are processed with non-toxic and non-polluting products.

My By Angeloff preserved rose became dry and brittle, why has this happened?

Preserved roses tend to become dry and brittle in dry enviroments. Things such as heat radiation systems or hot & dry winds will dehydrate yourby Angeloff preserved rose.

I suffer from pollen allergy, is my By Angeloff preserved rose going to make me symptomatic of my allergy?

After the preservation process is over, roses no longer carry any pollen in them. By Angeloff preserved roses are safe for people who suffer from pollen allergies.

Is my By Angeloff jewel gold?

No, it is plated with 24K Gold. The thickness of the layer is 7 microns

What is gold plating?

Gold plating is a process where a thin layer of gold is bonded onto a base metal. Plating is quite common in the jewelry world, with gold and rhodium being two popular types. It is almost impossible to tell apart expensive pieces of gold jewelry from inexpensive gold plated imitations.

Is gold plated real gold?

Yes, gold plating is real gold The purity of the gold used in gold plating ranges just like solid gold. The lowest purity is usually 10K and the highest is 24K gold.

Is these crystals are real Swarovski Crystals?

Yes, they are. We have certificate that all crystal originated from Swarovski factory

How can clean my By Angeloff jewel?

Dirty gilded jewelry can also be cleaned with baby’s pH-neutral wet wipes – wrapped in such a wipe for 3-4 minutes and then wiped with it and get dried.

Can I return my ByAngeloff jewel?

Yes, you can. If you are not satisfied with your purchase, you can return the item in its original and unworn condition within 14 days for a refund or exchange. (Shipping and handling fees are not refunded. Items must be returned in their original condition including gift boxes and velvet pouches.

What do I ship my return back in?

It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.

How long will my return or exchange take?

Refunds are processed within 10 business days from receiving the return or exchange.

What is not covered by the warranty?

Normal aging of the metal part or crystals, resulting in scratches and aging of the metal coating, as well as fading of the coating.

Defects caused by obvious negligence in keeping the jewel, dropping or damaging the crystals.

No complaints about roses are accepted unless they differ in size and color and By Angeloff is informed immediately after the elivery.